Terms of Service
1. What chromebloom does
chromebloom is a curated botanical storefront operated under "A Peter Bjork project." We arrange and ship live plants and cut-flower arrangements organized by color story (Velvet Crimson, Saffron Gold, Persian Green, Midnight Indigo, and others), not by species. Our full catalog is described on our shop page and our color taxonomy.
When you buy from chromebloom, you are purchasing perishable physical goods (a plant, a bouquet, a planter + plant package) that we source from regional growers and assemble to order. We do not sell seeds, bulbs, or software.
2. Orders, delivery, and signature
By placing an order, you confirm that the recipient address is correct and that someone will be available to receive the delivery. Perishable plant material left on a porch in 90°F heat is a sad plant.
You agree to:
- Provide a complete street address (no PO boxes for live plants).
- Include a recipient phone number when requested, so the courier can reach you.
- Notify us at least 48 hours in advance if you need to change the delivery address or date.
We currently ship within the continental United States. We will publish a shipping map on the shop page as new regions open. If you place an order outside our shipping area, we will email you before charging.
3. Substitutions and seasonal availability
Plants and flowers are seasonal. Some varieties are unavailable year-round. When the specific plant you ordered is unavailable, we will substitute with the closest match from the same color department, unless you explicitly opt out at checkout. Substituted plants are the same price or lower; if we need to upcharge, we will email you first.
Our grower's choice program (when selected at checkout) picks the best available specimens in your chosen color story at the time of harvest. Color photo on the site is a representative match, not a guaranteed hex.
4. Payments
Payments are processed by Stripe. By paying, you agree to Stripe's terms of service in addition to ours. We never see or store your card number.
One-time purchases are charged in full at checkout. If we add a subscription product in the future (e.g., a monthly plant-of-the-month color drop), it will be charged monthly at the price displayed at signup until canceled. We will not raise the price on existing subscribers without 30 days' notice.
5. Refunds and returns
Plants and flowers are perishable, so we cannot accept general returns. We do offer a 14-day dead-on-arrival guarantee: if your plant arrives damaged, dying, or fails within 14 days under reasonable care, email us a photo and we will send a free replacement or refund the full amount. See the full Refund Policy.
If you change your mind about an unsent order, email us within 24 hours of purchase and we will refund in full minus any non-recoverable processor fees already incurred by Stripe.
If something goes wrong with delivery (carrier damage, lost package, weather delay) we will work with the carrier and, if appropriate, refund or reship at our cost. We do not refund delays caused by incorrect addresses you provided.
6. Acceptable use
You agree not to use chromebloom for:
- Anything illegal under US federal law or the law of your state.
- Reselling our arrangements as part of an unrelated drop-ship operation without our written consent.
- Fraudulent chargebacks after a successful delivery. (We will provide the carrier's proof of delivery, which usually resolves these in our favor.)
- Plant smuggling, invasive-species introduction, or shipping to jurisdictions where a specific plant is regulated. We follow USDA and state agricultural rules; if you ask us to ship a regulated plant across a regulated state line, we will not.
We may decline orders that violate this section, in our reasonable discretion.
7. Warranty and limitation of liability
We hand-curate every arrangement, but plants are living things and we cannot promise your specific specimen will match a catalog photo exactly. We guarantee the plant will be healthy on arrival and free of pests and disease at the time of shipment.
To the maximum extent permitted by law, our total liability to you for any claim arising from a chromebloom order is limited to the purchase price of that order. We are not liable for indirect, incidental, or consequential damages (including plant-care mistakes on your end — we always include care instructions, but watering is on you).
Some states do not allow limitations on certain warranties or damages; in those states, the limitations above apply only to the maximum extent permitted.
8. Changes to these terms
If we change these terms in a material way, we will update the "Effective" date at the top, post a banner on the home page, and email anyone with an active subscription or recent order. Non-material changes (typos, clarifications, new product SKUs that don't change the terms) will be made silently.
9. Contact and disputes
chromebloom is a project of Peter Bjork. You can reach us at team@chromebloom.com. That inbox is monitored; we will respond within 2 business days.
We will try to resolve any dispute informally first. If we cannot, you agree that any formal dispute will be handled in the state and federal courts located in the state of our principal place of business, and you consent to personal jurisdiction there. Nothing in this section prevents you from filing a complaint with your state attorney general, the US Federal Trade Commission, or your credit card issuer.
This is a plain-language summary of standard e-commerce terms. It is not legal advice. If you have specific legal questions, consult a lawyer licensed in your state.